GENERAL:
to ensure that your package is actually delivered to you, please double check and make certain that your billing, shipping, and email addresses are all correct and includes all required information.

JADE LABEL will not accept nor assume liability nor responsibility for lost, misplaced, damaged, stolen, incorrectly delivered shipments, shipments that were not delivered &/or shipments delivered to the incorrect address including but not limited to shipping information being incorrectly entered. It is the responsibility of the customer to contact the shipping carrier for packages that may have been lost in transit or that were not delivered.

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please allow 3-5 BUSINESS DAYS (excluding weekends & holidays) for all orders to be processed, once processed, orders will be shipped within 3-5 BUSINESS DAYS ONLY, barring any delays.

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once your order has been processed, please be on the lookout for a confirmation email from us — in the event that you do not receive one, please check your SPAM/JUNK mail folder, &/or the spelling of the email address you made your order with — should you realize that you did not receive a confirmation email from us for your order, please contact us at info@shopjadelabel.com — with your first and last name and order number.

For an estimated date of delivery once your order has shipped, please consult your tracking number — from there you will be able to monitor your package’s shipment progress.

SHIPPING FEES

Shipping fees are non-refundable and will not be included in your refund